Service failures and recovery recommendations : a content analysis on private shopping sites

dc.contributor.advisor	Karaosmanoğlu, Elif
dc.contributor.author	Selçuk, Aslıhan Güzin
dc.date.accessioned	2015-05-20T13:02:47Z
dc.date.available	2015-05-20T13:02:47Z
dc.date.issued	2012
dc.identifier.uri	http://hdl.handle.net/123456789/205
dc.language.iso	en	tr_TR
dc.subject	Service industries	tr_TR
dc.subject	Quality control	tr_TR
dc.subject	Electronic commerce	tr_TR
dc.subject	Internet marketing	tr_TR
dc.title	Service failures and recovery recommendations : a content analysis on private shopping sites	tr_TR
dc.type	Thesis	tr_TR