Total quality management in e-commerce

Abstract

TQM philosophy is among the most important conditions required to secure the sustainability and development of quality oriented systems. This philosophy has been practiced in conventional production and servicing sectors so far and its advantages are well acknowledged. E-business systems in a growth trend since the year 1995, has started just like conventional commerce systems without being quality oriented. But TQM’s necessity has started to become seriously perceived after encountering revenues provided by growing new economy incomparably bigger than transactions of the earlier times. It was realized in a short time that the systems in e-commerce, which is among the most important types of e-business in the world, require this philosophy to keep on and as in each sector TQM has established the place it deserves also in this sector. On the other hand, because of the fact in e-commerce systems the products are stationary and centric by nature many of TQM’s components are interpreted distinctively in practice. One of the most important reasons for these differences of interpretation is that the quality has to be focused on the manageability and qualities of data for the systems are interactive and dense by data.