Araştırma Çıktıları | WoS | Scopus | TR-Dizin | PubMed
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Publication Metadata only An analysis of the factors affecting the adoption of electronic commerce by SMEs - Evidence from an emerging market(EMERALD GROUP PUBLISHING LTD, 2005) Kaynak, E; Tatoglu, E; Kula, V; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Bahcesehir University; Afyon Kocatepe UniversityPurpose - The study investigates the internet-based electronic commerce (EC) adoption profile of small and medium-sized enterprises (SMEs) in Turkey as well as the factors affecting their willingness to adopt EC usage. Design/methodology/approach - EC adoption is measured by a composite index of the usage frequency of 14 EC application tools. The study draws on the data obtained from a sample of 237 manufacturing SMEs with internet connection. Findings - In was discovered that EC adoption was significantly influenced by its perceived benefits. However, the perceived limitations of EC applications were found to have no statistically significant effect on EC adoption. The analysis also showed that company and industry-specific factors, with the exception of amount of resources allocated for export development, did not appear to have any significant impact on EC adoption. Research limitations/implications - More efforts have to be made to remove or at least mitigate the impediments to a SME's willingness to adopt EC. The results of this study show that the lack of legal regulations is cited as one of the most serious limitations of EC and hence EC is rarely used for payment purposes. One of the most vivid implications of internet-based EC for SMEs is the potential for external communication and information gathering for market and product research. Originality/value - This study is significant for two reasons. First, it presents new data and insights into the internet-based EC adoption of SMEs. Second, this study focuses on a relatively unexplored research area in an emerging market - Turkish SMEs.Publication Metadata only A causal analysis of formal strategic planning and firm performance - Evidence from an emerging country(EMERALD GROUP PUBLISHING LTD, 2008) Glaister, Keith W.; Dincer, Omer; Tatoglu, Ekrem; Demirbag, Mehmet; Zaim, Selim; Bahcesehir University; University of Sheffield; Grand National Assembly of Turkey; Fatih UniversityPurpose - The purpose of this paper is to examine the nature of the strategic planning-performance relationship by drawing on data from a sample of Turkish firms. Design/methodology/approach - The sample frame for the study was derived from the database of the Istanbul Chamber of Industry's 500 largest Turkish manufacturing companies and the database of companies quoted on the Istanbul Stock Exchange. Based on a postal survey, 135 usable questionnaires were returned. Using LISREL causal modeling the moderating effects of a set of contingency factors on the relationship between formal strategic planning and firm performance were investigated. Findings - The findings show that there is a good deal of support for the study's hypotheses. A strong and positive relationship was formed between formal strategic planning and firm performance, which tends to confirm the arguments of the prescriptive strategic management literature. The test results also verify the moderating roles of environmental turbulence, organization structure and firm size on the strategic planning-performance link. Research limitations/implications - Strategic planning and its key dimensions represent a subtle and complex activity, and that to obtain rich data on such phenomena may be best accomplished through research methods that employ qualitative data gathering techniques. Incorporation of qualitative performance measures, in addition to financial measures would enrich our understanding of the planning-performance relationship. Practical implications - After almost a decade of relative neglect perhaps this research issue will again begin to attract the kind of attention that it deserves. Although strategy is often considered to be a universal practice, it is better thought of as many different crafts, varying according to its different contexts. So, the impact of various contexts on the planning-performance relationship should be taken into account. Originality/value - Prior studies that have examined strategic planning-performance relationship have tended to focus on firms from industrialized countries. This is one of the first studies that has explicitly modeled and empirically tested the relationship in an emerging country context.Publication Metadata only Third party intervention - strategies of managers in subordinates' conflicts in Turkey(EMERALD GROUP PUBLISHING LTD, 2007) Kozan, M. Kamil; Ergin, Canan; Varoglu, Demet; Saint John Fisher University; Bahcesehir University; TOBB Ekonomi ve Teknoloji UniversityPurpose - The purpose of this paper is to investigate strategies used by managers when intervening in subordinates' conflicts and the factors affecting choice of strategy in Turkish organizations, where heavy emphasis is placed on intermediaries in managing conflicts. Design/methodology/approach - Data were collected by means of a questionnaire from 392 employees of a convenience sample of 59 organizations, most of which were located in Ankara. Findings - Factor analysis results showed that managers utilize as many as five strategies: mediation, inquisitorial (similar to arbitration), motivational tactics, conflict reduction through restructuring, and educating the parties. The conditions under which these strategies are used were analyzed by regression. Harmony emphasis in the organization led to increased use of mediation. However, harmony emphasis, when coupled with a low degree of delegation of authority to subordinates, resulted in increased use of the inquisitorial strategy. Harmony emphasis, when combined with substantive (as opposed to personal) conflicts and with high impact conflicts led to educating the subordinates. Motivational tactics were used more when the conflict had high impact at the workplace and had escalated or threatened to get out of control. Research limitations/implications - Readers are cautioned on possible common factor bias, relations between variables may have emerged as a result of the data being reported by the same respondent. Originality/value - The findings have research implications for future studies and for training of managers for conflict intervention in collectivistic cultures.Publication Metadata only A comparison of strategic planning practices in companies from the UK and Turkey(EMERALD GROUP PUBLISHING LTD, 2009) Glaister, Keith W.; Dincer, Omer; Tatoglu, Ekrem; Demirbag, Mehmet; University of Sheffield; Grand National Assembly of Turkey; Bahcesehir UniversityPurpose - The purpose of this paper is to compare and contrast the nature and practice of strategic planning in two different environmental contexts, the UK and Turkey. Design/methodology/approach - Employing a structured mail questionnaire, the study collected data from a sample of UK and Turkish firms. Using a sampling frame of 500 firms from the EXTEL database of UK listed companies, 113 usable responses were received for the UK firms. In total, 135 responses were obtained from the Turkish firms based on a sampling frame of 638 firms derived from the database of the Istanbul Chamber of Industry's 500 largest Turkish manufacturing companies and the database of companies quoted on the Istanbul Stock Exchange. Findings - There are a number of significant differences between the strategic planning practices of Turkish firms and UK firms. Contrary to expectations, it appears that Turkish firms rather than UK firms are more favourably disposed to strategic planning. The exception to this is the adoption and use of a range of tools/techniques of strategic analysis, which are more regularly employed by UK firms than by Turkish firms. Practical implications - Organisations should be aware that strategy formulation is futile without appropriate strategy implementation and should seek a coherent interface between those responsible for the strategic planning process and those responsible for implementation to ensure that each group is working to the same set of objectives. With the development of the market economy in Turkey, and the increased competition from foreign firms as globalisation proceeds, it may be necessary for the Turkish firms to increasingly adopt the techniques and tools of strategic planning. Originality/value - This paper provides some important insights to the applicability of Western strategic management thinking to the business environment in emerging countries.Publication Metadata only The impact of market orientation on NSD and financial performance of hospital industry(EMERALD GROUP PUBLISHING LTD, 2008) Lonial, Subhash C.; Tarim, Mehves; Tatoglu, Ekrem; Zaim, Selim; Zaim, Halil; Bahcesehir University; University of Louisville; Marmara University; Fatih UniversityPurpose - The principal aim of this study is to determine the critical factors of market orientation (MO) and to measure its effect on new service development (NSD) and financial performance of hospital industry in Turkey. Design/methodology/approach - Drawing on a self-administered questionnaire, the data were collected from a sample of privately-held general hospitals within the city of Istanbul in Turkey. Based on theoretical considerations, a model was proposed to examine the interrelationships among MO, NSD-performance and financial performance. Findings - Data analysis reveals that while MO has a strong and positive effect on NSD-performance, it has no significant effect on financial performance. Also a strong and positive relationship was noted between NSD-performance and financial performance. Finally, the findings also provided evidence for the mediating role of NSD-performance in. the relationship between MO and financial performance in the hospital industry. Research limitations/implications - First, due to relatively small sample size, a caution should be exercised when interpreting the results. Second, the data were collected from hospitals in Turkey, which may restrict to some extent generalizability of findings. Third, we relied on the subjective evaluations of senior, executives. It would therefore be useful to replicate the results with objective measures of performance indicators. Practical implications - Although there is compelling evidence that MO has a positive effect on business performance, it alone may not be able to produce superior performance. Many hospitals are committed to MO and new services development. The framework clearly indicates that a strong commitment to both the NSD-performance and marketing areas is essential for improving the financial performance of hospitals. Also, to remain competitive in today's healthcare industry, hospital managers should all keep pace with the daily changes in the market place and stay attuned to NSD activities and quality management practices. Originality/value - The main thrust of this study is to investigate whether the relationship between MO and financial performance is mediated by NSD-performance in hospital industry. This constitutes the novelty of this research as most prior empirical research investigating a mediating mechanism through which MID affects firm performance largely focused on other factors with no or little emphasis being placed on NSD activities or NSD-performance in healthcare context.Publication Metadata only An analysis of the relationship between TQM implementation and organizational performance Evidence from Turkish SMEs(EMERALD GROUP PUBLISHING LTD, 2006) Demirbag, Mehmet; Tatoglu, Ekrem; Tekinkus, Mehmet; Zaim, Selim; University of Sheffield; Bahcesehir University; Gaziantep University; Fatih UniversityPurpose - The principal aim of this paper is to determine the critical factors of total quality management (TQM) and to measure their effect on organizational performance of SMEs operating in Turkish textile industry. Design/methodology/approach - Data for this study was collected using a self-administered questionnaire that was distributed to 500 SMEs in textile industry in the city of Istanbul in Turkey selected randomly from the database of Turkish Small Business Administration (KOSGEB). Of the 500 questionnaires posted, a total of 163 questionnaires were returned. Findings - Using exploratory and confirmatory factor analyses, seven empirically validated dimensions of TQM were identified. The structural equation modelling technique was employed to investigate the relationship between the implementation of TQM practices and organizational performance. Data analysis reveals that there is a strong positive relationship between TQM practices and non-financial performance of SMEs, while there is only weak influence of TQM practices on financial performance of SMEs. With only a mediating effect of non-financial performance that the TQM practices has a strong positive impact on financial performance of SMEs. Research limitations/implications - The sample is restricted to only a single region and a single industry, so it would be strongly recommended that data be gathered from various parts of Turkey including both various manufacturing and service industries. As the data in this study were collected from top managers of organizations on the basis of their subjective evaluations, objective performance indicators should also be employed in the analysis. Originality/value - Despite some attempts on the applicability of TQM practices and advanced manufacturing technologies as well as their impact on organizational performance of SMEs, there is a lack of systematic empirical evidence regarding the extent of TQM implementation and its effect on performance of SMEs in emerging market economies. This paper presents new data and empirical insights into the relationship between TQM implementation and organizational performance in SMEs operating in Turkey.Publication Metadata only Succession planning in family-owned businesses - Evidence from Turkey(SAGE PUBLICATIONS LTD, 2008) Tatoglu, Ekrem; Kula, Veysel; Glaister, Keith W.; Bahcesehir University; Afyon Kocatepe University; University of SheffieldA key issue for many family-owned businesses (FOBs) is intergenerational management succession. This article investigates the dynamics of the succession process for FOBs that have already taken the succession decision and have selected their successors. The primary goal of the study is to delineate the factors behind the succession process by investigating selection, training and entry mode of successors as well as the involvement of family members and stakeholders in the succession process. Data from the predecessors of 408 FOBs in Turkey reveals a number of insightful findings regarding major characteristics of the FOB succession process including the views of predecessors on the succession process, successor selection criteria and the post-succession period. This is the first systematic study to deal with the succession process in Turkish FOBs, which previously has been informed only by anecdotal evidence.Publication Metadata only The impact of supply chain management practices on performance of SMEs(EMERALD GROUP PUBLISHING LTD, 2007) Koh, S. C. Lenny; Demirbag, Mehmet; Bayraktar, Erkan; Tatoglu, Ekrem; Zaim, Selim; University of Sheffield; Bahcesehir University; Bahcesehir University; Fatih UniversityPurpose - The purpose of this study is to determine the underlying dimensions of supply chain management (SCM) practices and to empirically test a framework identifying the relationships among SCM practices, operational performance and SCM-related organizational performance with special emphasis on small and medium size enterprises (SMEs) in Turkey. Design/methodology/approach - Data for the study were collected from a sample of 203 manufacturing SMEs operating in the manufacture of fabricated metal products and general purpose machinery (NACE codes 28 and 29) within the city of Istanbul in Turkey. The research framework was tested using partial least squares method, which is a variance-based structural equation modeling approach. Findings - Based on exploratory factor analysis (EFA), SCM practices were grouped in two factors: outsourcing and multi-suppliers (OMS), and strategic collaboration and lean practices (SCLP). The results indicate that both factors of SCLP and OMS have direct positive and significant impact on operational performance. In contrast, both SCLP and OMS do not have a significant and direct impact on SCM-related organizational performance. Also, as the direct relationship between the two performance-constructs was found significant, both factors of SCM practices have an indirect and significant positive effect on ORG through OPER. Research limitations/implications - Perhaps, the most serious limitation of this study was its narrow focus on Turk ish manufacturing SMEs, thus precluding the generalization of findings to other emerging countries as well as other sectors such as service and government sectors that may benefit from a sound SCM strategy. Practical implications - By developing and validating a multi-dimensional construct of SCM practices and by exhibiting its value in improving operational performance of SMEs, it provides SCM managers with useful tool for evaluating the efficiency of their current SCM practices. Second, the analysis of the relationship between SCM practices and operational performance indicates that SCM practices might directly influence operational performance of SMEs. Originality/value - This paper adds to the body of knowledge by providing new data and empirical insights into the relationship between SCM practices and performance of SMEs operating in Turkey.Publication Metadata only A causal analysis of the impact of information systems and supply chain management practices on operational performance: Evidence from manufacturing SMEs in Turkey(ELSEVIER, 2009) Bayraktar, Erkan; Demirbag, Mehmet; Koh, S. C. Lenny; Tatoglu, Ekrem; Zaim, Halil; University of Sheffield; Bahcesehir University; Bahcesehir University; Fatih UniversityThis study has empirically tested a framework identifying the causal links among supply chain management (SCM) and information systems (IS) practices, SCM-IS related inhibiting factors and operational performance based on a sample of 203 manufacturing SMEs operating in the manufacture of fabricated metal products and general purpose machinery within the greater metropolitan area of Istanbul in Turkey. Moderating effect of SCM and IS related enabling factors on the above mentioned relationships is also investigated in this study. Tests of hypotheses indicate that both SCM and IS practices positively and significantly influence the operational performance of sample firms. The results of the structural model also indicate a strong support for negative relationships between SCM-IS related inhibitors and the implementation levels of both SCM and IS practices. Similarly, a strong support was found for the hypothesized negative relationship between SCM-IS inhibitors and operational performance of SMEs. Finally, we verified the moderating impact of SCM-IS enablers on the link between SCM practices and operational performance. A similar moderating impact was also found with regard to the relationship between IS practices and operational performance. (C) 2009 Elsevier B.V. All rights reserved.Publication Metadata only Transition in the age of anxiety: the Turkish case(EMERALD GROUP PUBLISHING LTD, 2008) Tatoglu, Ekrem; Demirbag, Mehmet; Bahcesehir University; University of SheffieldPurpose - The purpose of this paper is to consider the transformation experience of contemporary Turkey, and to provide an introduction to the special issue and a review of the papers in the JMD special issue. Design/methodology/approach - The paper portrays changes in Turkish business and management practices in recent years. Findings - The paper argues that given the dynamic nature of Turkish economy, change is not an option but a required path for transformation and survival. Turbulence and anxieties, sometimes inevitably, distract or at best re-orient the speed of change and transition. Originality/value - The paper stimulates further work by management scholars to develop new perspectives and research agenda that will advance knowledge of the business and management practices in emerging countries.