Service failures and recovery recommendations : a content analysis on private shopping sites

Karaosmanoğlu, ElifSelçuk, Aslıhan Güzin2015-05-202015-05-202012https://hdl.handle.net/20.500.14719/205enService industriesQuality controlElectronic commerceInternet marketingService failures and recovery recommendations : a content analysis on private shopping sitesThesis