Publication: Cross-cultural aspects of risk, safety, and security in tourism and hospitality: Hofstede’s cultural variables framework
| dc.contributor.author | Koc, Kaan | |
| dc.contributor.author | Hatipoglu, Sercan | |
| dc.contributor.author | Koc, Erdogan | |
| dc.contributor.institution | Koc, Kaan, Boğaziçi Üniversitesi, Bebek, Turkey | |
| dc.contributor.institution | Hatipoglu, Sercan, Faculty of Economics and Administrative Sciences, Bandırma Onyedi Eylül University, Bandirma, Turkey | |
| dc.contributor.institution | Koc, Erdogan, Bahçeşehir Üniversitesi, Istanbul, Turkey | |
| dc.date.accessioned | 2025-10-05T14:53:17Z | |
| dc.date.issued | 2024 | |
| dc.description.abstract | This chapter explains and discusses the importance of cross-cultural characteristics in understanding tourists’ and service providers’ perceptions, attitudes, and behaviours towards risk, safety, and security issues in tourism. The chapter reviews studies in relation to risk, safety, and security from the perspective of Hofstede’s six cultural dimensions. Although cross-cultural variables are important determinants of risk, safety, security related perceptions, attitudes and behaviours, there is a shortage of studies in this field. This chapter shows the need for future studies to be carried out to shed light on understanding risk, safety, and security-related perceptions, attitudes, and behaviours of tourists, as well as service providers. © 2024 Elsevier B.V., All rights reserved. | |
| dc.identifier.doi | 10.4324/9781003479673-6 | |
| dc.identifier.endpage | 66 | |
| dc.identifier.isbn | 9781032766911 | |
| dc.identifier.isbn | 9781040258750 | |
| dc.identifier.scopus | 2-s2.0-85210646585 | |
| dc.identifier.startpage | 55 | |
| dc.identifier.uri | https://doi.org/10.4324/9781003479673-6 | |
| dc.identifier.uri | https://hdl.handle.net/20.500.14719/7454 | |
| dc.language.iso | en | |
| dc.publisher | Taylor and Francis | |
| dc.title | Cross-cultural aspects of risk, safety, and security in tourism and hospitality: Hofstede’s cultural variables framework | |
| dc.type | Book Chapter | |
| dcterms.references | Albers, Nancy D., Business advertising appeals as a mirror of cultural dimensions: A study of eleven countries, Journal of Advertising, 25, 4, pp. 57-70, (1996), Ayyildiz, Tugrul, Illusion of control in service failure situations: customer satisfaction/dissatisfaction, complaints, and behavioural intentions, Current Psychology, 43, 1, pp. 515-530, (2024), Carvalho, Inês, Cultural differences, risk and tourism: A literature review, pp. 175-193, (2023), Chen, Yong, A multiple indicators multiple causes (mimic) model of the behavioral consequences of hotel guests, Tourism Management Perspectives, 30, pp. 197-207, (2019), Sociology of Risk and Gambling Reader, (2006), Brack, Anna Dorothea, Responses to other similar customers in a service setting - analyzing the moderating role of perceived performance risk, Journal of Services Marketing, 28, 2, pp. 138-146, (2014), Farahani, Banafsheh M., The influence of national culture on tourists' behaviour towards environment, WIT Transactions on Ecology and the Environment, 148, pp. 573-581, (2011), Portugal-Ferreira, Manuel R., Culture in international business research: A bibliometric study in four top IB journals, Management Research, 12, 1, pp. 68-91, (2014), Guchait, Priyanko, Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance, International Journal of Hospitality Management, 41, pp. 28-37, (2014), Beyond Culture, (1976) | |
| dspace.entity.type | Publication | |
| local.indexed.at | Scopus | |
| person.identifier.scopus-author-id | 58509618900 | |
| person.identifier.scopus-author-id | 58047067000 | |
| person.identifier.scopus-author-id | 14524944300 |
